How to bid on Non-Emergency Wheelchair Van Transportation for San Francisco DPH

What the agency is buying

The City and County of San Francisco's Department of Public Health (DPH) is seeking qualified suppliers to provide non-emergency wheelchair-accessible transportation (NEWAT). This service is for patients and residents at DPH facilities, including Zuckerberg San Francisco General (ZSFG) Hospital, Laguna Honda Hospital (LHH), and DPH-operated or contracted clinics. The transportation services will start and/or end at these locations.

Key dates and deadlines

The Invitation for Bids was issued on September 4, 2026. A pre-bid conference will be held on September 11, 2026, at 1:00 PM PT. The deadline for submitting written questions is September 15, 2026, at 5:00 PM PT. Bids are due by September 24, 2026, at 2:00 PM PT. The bid opening is scheduled for September 28, 2026, with a Notice of Intent to Award also on September 28, 2026.

Who this opportunity suits

This opportunity is suitable for transportation companies specializing in non-emergency medical transport, particularly those with wheelchair-accessible vehicles. Firms with experience serving hospitals and clinics in the healthcare sector, and those operating in the San Francisco area, will find this relevant. The solicitation is an Invitation for Bids (IFB), which typically means the award will go to the lowest-priced, responsive, and responsible bidder.

How to respond

To access the full solicitation, you need to go to the SF City Partner portal. Viewing the event details, including the scope of services, pre-bid conference information, and buyer contact, is public and does not require an account. You can also download the bid documents from this page.

To place a bid, you must first register for a free supplier account on SF City Partner. Once registered, you can log in and submit your bid before the deadline of September 24, 2026, at 2:00 PM PT.

Practical tips for preparing your bid

Carefully review all sections of the solicitation, especially Appendix A, Scope of Services, to ensure your firm can meet all requirements. Attend the pre-bid conference on September 11, 2026, to clarify any questions and gain a better understanding of the agency's needs. Submit any written questions by the September 15, 2026, deadline to get official responses.

When preparing your bid, pay close attention to pricing and ensure it is competitive while still allowing for profitable service delivery. Double-check all submission requirements and deadlines to avoid disqualification. Ensure your registration on SF City Partner is complete and active well before the bid due date to prevent last-minute issues.