Bid guide
How to bid on Medical Digital End-User Services for the DEPT of Defense
What the agency is buying
The Department of Defense is looking for whitepapers to support its medical digital end-user services program. This includes application and clinical workflow support, user enablement and adoption, and change, communications, and trust services.
The goal is to move from older, labor-intensive support contracts to a unified system that focuses on outcomes. The services need to be flexible enough to support 11 different user groups, from clinicians to combat medics and system administrators. The anticipated contract is a 12-month base period with four 12-month option periods, which could be a FAR-based contract or a prototype other transaction agreement.
Key dates and deadlines
Questions about this opportunity must be submitted by email no later than September 2, 2026, at 11:00 AM EDT. Answers will be posted on SAM.gov by September 9, 2026.
Whitepapers must be fully uploaded to DoDSAFE by September 14, 2026, at 5:00 PM EDT. Submissions received after this date and time will not be considered.
Who this opportunity suits
This opportunity is suitable for technology firms that specialize in digital end-user services, particularly those with experience in application support, user adoption, and change management within complex organizational structures. Experience with medical or defense environments and diverse user communities is relevant.
Vendors should be able to demonstrate how their proposed solutions can integrate seamlessly with existing IT Service Management (ITSM) systems and support broader government service integration and management processes.
How to respond
To access the full details of this opportunity, you will need to view the original source on the portal. Sometimes clicking the link once will take you to the homepage, so you may need to click it again to go directly to the bid.
You may need a free account on the portal to view all the attached documents, though this is not always required. Once you have reviewed the documents, prepare your whitepaper and upload it to DoDSAFE by the deadline.
Tips for preparing a competitive response
Focus your whitepaper on how your solution specifically addresses the three pillars mentioned: Application & Clinical Workflow Support, Enablement & Adoption Services, and Change, Communications, & Trust. Clearly explain how your approach will maximize the value of the Department’s health technology investments.
Emphasize the flexibility and scalability of your proposed solution to accommodate diverse user domains and adapt to expanding product ecosystems. Detail how your solution will integrate with the broader EUS ecosystem, particularly with the enterprise ITSM Service Desk and Government Service Integration and Management processes. Provide concrete examples of how your approach will avoid a one-size-fits-all model.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Defense Health Agency (dha); the original posting controls.