End User Services Application, Workflow, Adoption, And Change Support (PAE MDS)

Defense Health Agency (dha)

Rosslyn, VA

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In plain English

The Defense Health Agency is seeking whitepapers for application, workflow, adoption, and change-support services within its End User Services model. Proposed solutions should support varied military health users, integrate with enterprise IT service management, and work across different workflows and connectivity conditions. The anticipated period is a 12-month base plus four 12-month options. Questions are due September 2, 2026, and whitepapers must be uploaded to DoDSAFE by September 14, 2026, at 5:00 PM EDT.

About this opportunity

PAE MDS is interested in awarding FAR-based Contract (e.g., FAR Part 12) or Prototype Project Other Transaction Agreement (pOTA) under 10 U.S.C. § 4022. Anticipate a 12-month base plus 4 12-month options for this AOI. AOI #1 AWACS leverages the competitive process under DHA Enterprise-Wide Commercial Solutions Opening (CSO) HT003826SC005, https://sam.gov/workspace/contract/opp/cd16b90540b7407fb4de1e028cea74d4/view Opportunity Overview: To maximize the value of the Department’s health technology investments, PAE MDS is transitioning from legacy, labor-intensive support contracts to a unified, outcome-based EUS delivery model. Success in the EUS environment depends on delivering services…

Time remaining

Closes Sep 14, 2026

00Days

14Hours

53Min

34Sec

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Ref No.

BS-0232D3