Bid guide
How to bid on the Utilities Billing Customer Information System for the City of Augusta
What the City of Augusta is buying
The City of Augusta is seeking proposals for a utility billing software and Customer Information System (CIS). This system needs to cover all core functions for utility services. This includes customer account management, billing and collections, meter reading systems, asset and work order management, and customer payment and portal systems.
The selected vendor will be responsible for leading the implementation of the software solution. This includes data conversion from the current system, data migration, training, and ongoing support. Augusta may enter into a professional services agreement with the vendor that offers the best value.
Key dates and what happens at the deadline
The solicitation was published on July 24, 2026. All proposals must be submitted by August 26, 2026, at 11:00 AM ET. Submissions received after this deadline will not be considered.
An optional pre-bid meeting is scheduled for August 10, 2026, at 10:00 AM ET. This meeting will be held via Teams and in person at 535 Telfair Street in Augusta. Attending this meeting can provide valuable insights, but it is not required to submit a proposal.
Who this opportunity suits
This opportunity is suitable for technology firms specializing in utility billing software and customer information systems. Vendors should have experience with comprehensive system implementations, data migration, and providing ongoing training and support for complex software solutions.
Firms with a strong background in integrating various utility service aspects, such as meter reading, asset management, and customer portals, will be well-suited for this project. The relevant category for this bid is technology.
How to respond to this solicitation
To access the full solicitation documents and instructions, you need to go to the Georgia Procurement Registry (GPR). The specific event number is PE-72155-NONST-2026-000000197.
Viewing the posting and its associated documents is public and does not require an account. You will find the full response instructions there. Some Georgia events may route documents and responses to an external "Event Link"; otherwise, submit your proposal as directed on the posting before the deadline.
Practical tips for a competitive response
When preparing your proposal, clearly demonstrate your understanding of Augusta's need for an integrated utility billing and customer information system. Highlight your experience with similar projects, especially those involving data migration from existing systems.
Detail your proposed implementation plan, including timelines and resource allocation. Emphasize your approach to training Augusta's staff and your ongoing support structure. Providing clear examples of how your solution addresses each core function mentioned in the requirements will strengthen your proposal.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from City of Augusta; the original posting controls.