Bid guide
How to bid on UI Call Center Services for the Department of Commerce
What the Department of Commerce is buying
The Department of Commerce is seeking proposals for UI Call Center Services. This is an opportunity for businesses that provide call center operations to support government functions. The solicitation is identified as RFP 43-1389-26.
Vendors interested in providing technology-related services, specifically call center operations, should review this opportunity. It represents a chance to secure a contract with a federal agency.
Key dates and what happens at the deadline
This solicitation was published on June 16, 2026. The deadline for submitting responses is September 14, 2026, at 2:00 PM ET. All proposals must be submitted by this time.
It is crucial to submit your response before the deadline. Late submissions are generally not accepted. Plan to complete your vendor registration and submission well in advance to avoid any last-minute issues.
Who this opportunity suits
This opportunity is suitable for firms specializing in call center services and related technology solutions. Businesses with experience in managing high-volume customer interactions and providing technical support or information services will find this relevant.
The category for this solicitation is technology, indicating that the agency is looking for modern and efficient call center solutions. Vendors should highlight their technological capabilities and experience in this area.
How to respond to this solicitation
To respond, you need to access the solicitation on the North Carolina electronic Vendor Portal (eVP). The full documents and instructions for responding are available on the posting itself. Viewing the posting and its documents is public and does not require an account.
However, to submit a response, you will need to complete a free vendor registration on the eVP. Some North Carolina bids use a separate NC eProcurement (Ivalua) tool for responses; otherwise, follow the specific submission directions provided in the posting before the deadline. The agency point of contact is Casey Jones.
Tips for a competitive response
When preparing your response, ensure you thoroughly read all sections of the RFP to understand the Department of Commerce's specific requirements and expectations. Tailor your proposal to directly address each point outlined in the solicitation.
Clearly articulate your firm's experience with similar call center projects, highlighting any past successes or unique capabilities. Provide concrete examples and demonstrate how your proposed solution will meet the agency's needs effectively and efficiently. Pay close attention to any evaluation criteria mentioned in the RFP to align your response accordingly.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Department of Commerce; the original posting controls.