Bid guide
How to bid on Statewide Toll Customer Service Center Operations for VDOT
What the agency is buying
The Virginia Department of Transportation (VDOT) is seeking a company to operate its statewide toll customer service center. This contract is for services provided within Virginia.
This is an opportunity for businesses that specialize in customer service operations, particularly those with experience in tolling or similar high-volume service environments. It represents a significant service contract with a state agency.
Key dates and deadlines
This solicitation was published on June 25, 2026. The deadline for submitting your response is September 01, 2026, at 12:00 AM ET. All proposals must be submitted by this time.
It is important to submit your response well before the deadline to avoid any last-minute technical issues. Late submissions are typically not accepted.
Who this opportunity suits
This opportunity is suitable for professional service firms with expertise in managing and operating large-scale customer service centers. Companies with a background in transportation, tolling systems, or public sector customer support will find this relevant.
The work location is Virginia, so firms with an established presence or the capability to operate within the state are well-suited. The category for this solicitation is professional services.
How to respond
To access the full solicitation documents and respond, you need to use Virginia's eProcurement portal, eVA. The solicitation number is 121586.
You can view the posting publicly without an account. To submit a response, you must sign in with a free eVA vendor account. Ensure you have an active account before the deadline to submit your bid.
Tips for a competitive response
When preparing your response, focus on demonstrating your firm's experience with similar large-scale customer service operations. Highlight any specific expertise in tolling systems, call center technology, and staff management.
Clearly outline your proposed approach to staffing, training, and quality assurance for the customer service center. Provide concrete examples of past successes and how you plan to meet VDOT's needs. Pay close attention to all instructions and requirements detailed in the solicitation documents to ensure your proposal is compliant and complete.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Virginia Department of Transportation; the original posting controls.