How to bid on the 349th FSS Administrative Kiosk for the DEPT of Defense

What the agency is buying

The Department of Defense, specifically the 349th Force Support Squadron (FSS) at Travis AFB, California, is looking for a contractor to provide a commercial digital queue management system. This system will replace their current paper-based check-in process for an administrative kiosk. The goal is to reduce customer wait times, improve how customers are directed, and give FSS leadership data to track performance.

This is a firm-fixed-price contract. If you provide technology solutions, particularly queue management or digital check-in systems, this could be a good opportunity for your business.

Key dates and deadlines

The deadline for submitting quotes is September 14, 2026, at 2:00 PM Pacific Time. This is also 5:00 PM Eastern Time. All questions and quotes should be emailed to the points of contact listed in the solicitation before this deadline.

Who this opportunity suits

This opportunity is a total small business set-aside, meaning only small businesses are eligible to bid. It is suitable for technology firms that specialize in commercial off-the-shelf (COTS) digital queue management systems. Experience with system delivery, installation, configuration, and ongoing support is essential.

How to respond

To access the full solicitation details, you will need to view the original source on the portal. You may need to click the link twice to get directly to the bid page. Some portals require a free account to view documents, while others do not.

Once you have reviewed the solicitation, including the Statement of Work and attachments, prepare your quote. Email your questions and quotes to SrA Johnathan Daniels at [email protected] and Mr. Vitaliy Kim at [email protected].

Tips for a competitive response

Pay close attention to the Statement of Work (SOW) to ensure your proposed system fully meets all requirements for delivery, installation, configuration, and support. Clearly describe how your commercial digital queue management system will address the agency's specific needs for reducing wait times, improving triage, and providing performance analytics.

Remember to include a statement from your financial institution or a responsible official confirming your company has sufficient resources to fulfill the contract. This is a specific requirement mentioned in the Contractor Responsibility Verification attachment. Double-check all attachments for any other specific instructions or forms that need to be completed and submitted with your quote.