How to bid on Integrated Referral Management and Appointing Center (IRMAC) Services for DHA

What the Defense Health Agency is buying

The Defense Health Agency (DHA) is seeking a single contractor to provide Integrated Referral Management and Appointing Center (IRMAC) services. This opportunity is set aside for 8(a) certified businesses.

This is a significant opportunity for eligible firms in the healthcare support services sector, specifically those capable of managing referral and appointment processes within a large healthcare system.

Key dates and what happens at the deadline

The solicitation was published on September 10, 2026. Offers are due by September 23, 2026, at 3:00 PM ET. It is crucial to note that the offer deadline was revised in Amendment 0005, so vendors should check page six of the solicitation for the exact details.

A Government Accountability Office (GAO) protest is currently in progress, with an expected resolution date of November 23, 2026. While the government intends to proceed with the solicitation using the current published dates, any contract award will be withheld pending the disposition of this protest and will not be made earlier than November 23, 2026.

Who this opportunity suits

This solicitation is an 8(a) set-aside under NAICS code 561110, Office Administrative Services, with a size standard of $12.5 million. Firms must be eligible for the 8(a) program at the time of award.

This opportunity is ideal for small businesses that specialize in administrative and support services for healthcare operations, particularly those with experience in referral management, scheduling, and call center operations within a medical context.

How to respond

To access the solicitation, you need to click the “View original source” link on the portal. If the first click takes you to the portal’s homepage, click it again to go directly to the bid. You may need a free account to view all documents, though this is not always required.

Once you have access, carefully review the solicitation, especially Amendment 0005, for the most current instructions and the revised offer deadline. Pay close attention to the updated Performance Work Statement (PWS) and any changes to attachments.

Tips for preparing a competitive response

Given the multiple amendments, ensure you are working with the latest version of all solicitation documents and attachments. Confirm all changes, especially those related to the period of performance, page limits, and submission instructions for past performance questionnaires and price proposals.

For Factor 1, Technical Quality, the page limit has been increased to 50 pages total, to be submitted as a single document. Focus on clearly demonstrating your firm's capability to meet the PWS requirements, including the ability to execute a timely and effective phase-in period within 90 days of the contract start date.

Address the updated contractor-furnished workstation hardware and software minimum requirements in your proposal. Also, consider the added incumbent information and PHIRMAC data, including the estimated staffing count for Hawaii IRMAC services, but remember to propose your own staffing model as instructed.