Bid guide
How to bid on End-User Application, Workflow, Adoption, And Change Support Services for DHA
What the Defense Health Agency is buying
The Defense Health Agency (DHA) is seeking whitepapers for end-user services. This work focuses on three specific areas: application and clinical workflow support, user enablement and adoption, and change, communications, and trust support.
The goal is to transition from older support contracts to a unified, outcome-based delivery model. Solutions must be tailored for 11 different user groups, from clinicians to system administrators, and integrate with the broader enterprise IT service environment. This solicitation explicitly excludes direct patient-facing digital engagement.
Key dates and deadlines
This opportunity was published on August 28, 2026. If you have questions, they must be submitted by email no later than September 2, 2026, at 11:00 AM EDT. Answers will be posted on SAM.gov by September 9, 2026.
Whitepapers must be fully uploaded to DoDSAFE by September 14, 2026, at 5:00 PM EDT. Submissions received after this date and time will not be considered.
Who this opportunity suits
This opportunity is suitable for technology firms with expertise in end-user support, application and clinical workflow management, user adoption strategies, and change management within complex IT environments. Experience with diverse user groups and integration with existing enterprise IT service management systems is important.
The solicitation mentions a potential for a FAR-based contract or a Prototype Project Other Transaction Agreement (pOTA), suggesting flexibility in contracting mechanisms.
How to respond
To access the full details, click the “View original source” link. If you land on the portal’s homepage, click the link again to go directly to the bid. You may need a free account to view all documents.
Questions must be emailed to the points of contact listed in the solicitation by the deadline. Whitepapers must be uploaded to DoDSAFE by the submission deadline.
Tips for preparing a competitive response
Carefully review all attached documents for complete details, submission requirements, and specific instructions. Pay close attention to how your proposed solution will integrate with the existing EUS ecosystem, particularly with the enterprise ITSM Service Desk and Government Service Integration and Management processes.
Clearly demonstrate how your solution can be tailored to the unique workflows and constraints of the 11 distinct user domains. Emphasize scalability and adaptability to new federal partners and expanding product ecosystems. Ensure your whitepaper directly addresses the transformation and integration of Pillars 2, 3, and 5 as specified in the solicitation.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Defense Health Agency (dha); the original posting controls.