How to bid on a Customer Self-Service Platform Solution for Central Arkansas Water

What Central Arkansas Water is buying

Central Arkansas Water is looking for information about customer self-service platform solutions. This is a Request for Information (RFI), which means the agency is gathering details and exploring options, not yet making a purchase. This is an opportunity for vendors to introduce their capabilities and solutions to the agency.

Key dates and deadlines

This RFI was published on September 12, 2026. The deadline for responses is October 01, 2026, at 5:00 PM ET. All responses must be submitted by this time. Late submissions are typically not accepted.

Who this opportunity suits

This opportunity is suitable for technology firms that specialize in customer self-service platforms. Companies with solutions for utility providers or similar public services may find this RFI particularly relevant. The agency is seeking information on modern, efficient platforms.

Vendors should be prepared to provide details about their platform's features, capabilities, and how it can meet the needs of a water utility.

How to respond to this RFI

To access the full details and respond, you need to visit the Arkansas eProcurement portal (IonWave). The solicitation number is 26-19. You can view the notice, dates, and buyer contact information on the public detail page without an account.

To download documents or submit your response, you will need to register for a free vendor account on the Arkansas eProcurement portal. Once registered, you can submit your information before the stated deadline.

Practical tips for your response

When responding to an RFI, focus on clearly describing your solution's features, benefits, and how it addresses the potential needs of a water utility. Highlight any unique aspects or innovations your platform offers.

Ensure your response is well-organized and easy to understand. While an RFI is not a formal bid, a professional and comprehensive response can make a strong impression and position your company favorably for future opportunities.