How to bid on contact center services for Kentucky’s Office of the Controller

What Kentucky is buying

The Commonwealth of Kentucky Office of the Controller is seeking a contact center as a service provider through RFP RFP-758-2700000097-1. The solicitation is categorized as information technology and lists miscellaneous services as its commodity line.

The posting has 13 documents. Vendors should review the full solicitation and attachments for the actual requirements before deciding whether to respond.

Deadline and submission timing

Responses are due January 8, 2027, at 3:30 PM Eastern Time. Submit as the solicitation directs before the deadline.

The deadline is the cutoff for responses, so allow time to complete any required portal steps and confirm that your submission has been sent.

Who this opportunity may suit

This RFP may suit firms that provide contact center as a service and can respond to an information technology solicitation. Review the posted documents to confirm that your services and capabilities fit Kentucky’s requirements.

How to find and respond to the RFP

Open Kentucky eMARS Vendor Self Service and choose “View Published Solicitations.” You can browse the public inquiry without an account. Search for RFP-758-2700000097-1, then open the matching result to see the posting and attachment list.

Register a free vendor account to download documents or submit a response. Follow the solicitation’s instructions for responding and submit before the stated deadline.

Prepare a clear, complete response

Read all 13 posted documents and make a checklist of requested information, response instructions, and any evaluation details. Use the solicitation’s terms and organize your response so reviewers can find each requested item.

Check that your response is complete and consistent before submission. Leave time to address portal steps and verify that your response was sent.