Bid guide
How to bid on the Civilian Human Resources Benefits Contact Center for the Dept of Defense
What the agency is buying and why it matters
The Department of Defense, specifically the Department of the Navy, is looking for information from contractors who can operate its Civilian Human Resources Benefits Contact Center. This center provides support to current, separated, and prospective Navy civilian employees.
The contractor would supply all contact center staff and management. These personnel would offer guidance, advice, and information on various federal benefits programs, including FEHB, FEGLI, TSP, FEDVIP, and FLTCP. This is an opportunity for firms specializing in human resources support or contact center operations to show their capabilities.
Key dates and what happens at the deadline
This is a Request for Information (RFI), published on September 03, 2026. The deadline for responses is September 16, 2026, at 10:00 AM ET. At the deadline, the agency will stop accepting submissions.
For an RFI, the agency collects information to help shape a future solicitation. Your response helps them understand market capabilities and refine their requirements. This is not a request for proposals or bids at this stage.
Who this opportunity suits
This opportunity is suitable for professional services firms with expertise in human resources support, particularly federal benefits administration, and those with experience in managing and staffing dedicated contact centers. Firms that can provide technical guidance and information on programs like FEHB, FEGLI, TSP, FEDVIP, and FLTCP are a good fit.
The work is categorized under professional services, indicating a need for specialized knowledge and skilled personnel.
How to respond
To access the full details and respond to this RFI, you need to go to the original source portal. Click the 'View original source' link. If the first click takes you to the portal's homepage, click the link again to go directly to the bid.
You may need to create a free account on the portal to view all documents, though this is not always required for every bid.
Practical tips for preparing a competitive response
When responding to an RFI, focus on clearly demonstrating your firm's relevant experience and capabilities. Highlight any past work with federal agencies or large organizations in managing HR benefits contact centers.
Provide specific examples of how your team has offered technical guidance and information on federal benefits programs. Emphasize your ability to provide dedicated staff and management. Even though this is not a formal bid, a well-structured and informative response can position your company favorably for future opportunities.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from DEPT of the Navy; the original posting controls.