In plain English
The Atlanta Regional Commission seeks a qualified firm to conduct mystery shopping and customer-experience testing of its Aging and Disability Resource Connection. The work includes testing phone and email contacts, reviewing staff practices, and checking follow-up against Georgia’s standards. Vendors must register and receive application approval before submitting a proposal; all documents must be combined into one submission.
About this bid
**Site registration and application approval must be done prior to submitting a proposal.** The Atlanta Regional Commission (ARC) is soliciting proposals from qualified firms with demonstrated expertise in mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility testing, and related customer-engagement services. The selected Contractor will evaluate the accessibility, responsiveness, and overall customer experience of ARC's Aging and Disability Resource Connection (ADRC). The evaluation will include testing ARC's Platform 28 (P28) telephone system and designated email touchpoints, reviewing staff adherence to applicable policies and…
Details
- Agency
- Atlanta Regional Commission
- Classification (PSC)
- Services / Special Projects; Customer Service Evaluation Services; Food Administrative Services, Including Policy, Standards, Evaluation, etc. (Inactive, please see co; Research and Evaluation, Human Services, Including Productivity Audits; Servers, Mainframe Computer, Application, Database, File, Mail, Network, Web, etc.; Database Software, Mainframes and Servers; Servers, Microcomputer: Application, Database, File, Mail, Network, Web, etc.
- Place of performance
- Georgia
How to access this bid
Click “View the original posting” — it opens this solicitation on the Georgia Procurement Registry (GPR).
Viewing the posting and its document list is public — no account needed.
Some Georgia events route documents and responses to an external “Event Link” (Team Georgia Marketplace); otherwise submit as the posting directs — before the deadline.
Documents
Listed on the original posting. Download them from the agency's portal.
- Request for Proposals.pdf
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