How to bid on ADRC mystery shopping for the Atlanta Regional Commission

What ARC is buying

The Atlanta Regional Commission seeks a qualified firm to evaluate the accessibility, responsiveness, and customer experience of its Aging and Disability Resource Connection. The work includes testing the Platform 28 telephone system and designated email touchpoints, reviewing staff practices against applicable policies and procedures, and assessing follow-up against Georgia Division of Aging Services Standards of Promptness.

This opportunity may suit firms that provide mystery shopping, customer-experience evaluation, call-center assessment, accessibility testing, or related customer-engagement services.

Key date and deadline

Proposals are due December 29, 2026, at 5:00 PM ET. The solicitation was published October 20, 2026.

Submit the complete proposal by the deadline, following the instructions in the posting. All documents must be combined and submitted as one proposal.

Who this opportunity suits

ARC is seeking a firm with demonstrated expertise in mystery shopping or related customer-engagement evaluation. Relevant capabilities include testing phone and email interactions, assessing accessibility and responsiveness, and reviewing customer-service practices and follow-up.

How to access the solicitation and respond

Find event PE-29016-NONST-2027-000000076 on the Georgia Procurement Registry. Viewing the posting and document list is public and does not require an account. The posting provides the full documents and response instructions.

Complete site registration and receive application approval before submitting a proposal. Some Georgia events route documents and responses through an external Event Link in Team Georgia Marketplace; otherwise, submit as the posting directs. Combine all proposal documents into one submission and send it before the deadline.

Prepare a clear, competitive proposal

Explain your approach to testing the phone system and email touchpoints, evaluating accessibility and responsiveness, and reviewing staff practices and follow-up. Show how your experience applies to this type of evaluation.

Before submitting, check the solicitation documents for required content and formatting. Confirm that registration and application approval are complete, that all documents are combined into one submission, and that you have followed the posting’s response instructions.