ITS60 RFQ for Saas Customer Support System

Boston, MA

In plain English

The Massachusetts Office of the Inspector General wants a web-based SaaS customer service and ticketing system for its Learning & Development Division. It must manage inquiries from phone, email, and website forms through a central portal and route them to at least two groups. Vendors should review the RFQ for scope and timeline and submit quotes or questions by email; quoting requires a free COMMBUYS sign-in.

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