Bid guide
How to bid on UGA Veterinary Teaching Hospital Call Center Software 2.0
What the University of Georgia is buying
The University of Georgia (UGA) is looking for a new telephone software system for the College of Veterinary Medicine Teaching Hospital. This system will support a high-volume call center, handling approximately 10,000 incoming calls per month. The goal is to improve communication efficiency and responsiveness for animal owners and veterinary professionals.
Key features required include multi-agent handling, customizable phone trees, and advanced call routing. UGA prefers a one-year contract with the option for up to four annual renewals. Only one supplier will be selected for this contract.
Key dates and what happens at the deadline
This Request for Proposals (RFP) was published on July 15, 2026. The deadline for submitting your response is August 14, 2026, at 2:00 PM ET. All responses must be submitted by this time.
After the deadline, UGA will evaluate all submitted responses. Following negotiations and resolution of any contract exceptions, the preliminary results, including participating suppliers and evaluation outcomes, will be publicly announced. A final contract award will be announced after any protest process is completed.
Who this opportunity suits
This opportunity is suitable for technology firms specializing in call center software and telecommunications systems. Vendors with experience in implementing customizable phone trees, advanced call routing, and multi-agent support for high-volume environments will be well-suited.
The contract is for a single supplier, indicating a need for a comprehensive solution provider. Experience with educational or healthcare institutions, particularly those with complex operational needs, could be beneficial.
How to respond to this solicitation
To access the full bid documents and submit your response, you will need to use the Team Georgia Marketplace. The event number for this solicitation is 51800-eRFP-001807-2027.
You can view the posting and its document list publicly without needing an account. Some Georgia events route documents and responses to an external "Event Link" (Team Georgia Marketplace); otherwise, submit as the posting directs before the deadline. For any questions, you can contact Tina Brown at [email protected].
Practical tips for a competitive response
When preparing your response, clearly demonstrate how your proposed system meets the specific needs of a high-volume call center, especially regarding the 10,000 calls per month. Provide concrete examples of how your customizable phone trees and advanced call routing features can align with hospital operations.
Highlight your experience with similar projects, particularly those involving complex integrations or specialized environments like veterinary hospitals. Emphasize your ability to provide ongoing support and customization, given the preferred contract structure with potential annual renewals. Ensure all required forms and documentation are completed accurately and submitted well before the deadline to avoid any last-minute issues.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from University of Georgia; the original posting controls.