Bid guide
How to bid on the Social Media and Customer Feedback Dashboard for the City of Atlanta
What the City of Atlanta is buying
The City of Atlanta Department of Aviation is looking for a vendor to enhance its Customer Experience Data Platform. This platform will collect, analyze, and display passenger feedback and operational data from various sources. The goal is to use artificial intelligence and machine learning to improve service delivery, operational efficiency, and overall passenger satisfaction at the airport.
Key dates and deadlines
This solicitation was published on July 22, 2026. All responses must be submitted by August 10, 2026, at 5:00 PM ET. It is important to submit your response before this deadline, as late submissions may not be considered.
Who this opportunity suits
This opportunity is suitable for technology firms with expertise in data analytics, artificial intelligence, machine learning, and customer feedback systems. Companies specializing in developing and implementing dashboards for large-scale data visualization and operational intelligence would be a good fit. Experience with public sector clients or transportation hubs could also be beneficial.
How to respond
To access the full documents and respond to this solicitation, you will need to use the City of Atlanta Oracle procurement portal. You can view the public abstract for negotiation number SOQ 1260216 directly on the portal without signing in. To download documents or submit your response, you must register a free supplier account on the Oracle portal and submit your proposal before the deadline.
Tips for preparing a competitive response
When preparing your response, clearly demonstrate your understanding of the City of Atlanta Department of Aviation's goals for enhancing customer experience. Highlight your firm's specific capabilities in AI and machine learning as they apply to data collection, analysis, and visualization. Provide concrete examples of how your proposed solution can transform real-time data into actionable intelligence. Ensure your proposal directly addresses how your platform will improve service delivery, operational efficiency, and passenger satisfaction, aligning with the stated strategic goals.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from City of Atlanta; the original posting controls.