Bid guide
How to bid on IT End-User Help Desk and Support Services for Health
What Health is buying and why it matters
The Department of Health in Hawaii is seeking IT end-user help desk and support services. This contract is important for small businesses because it is a set-aside, meaning only small businesses are eligible to submit a bid. This is an opportunity to provide essential IT support to a government agency.
Key dates and what happens at the deadline
The deadline for this solicitation is August 14, 2026, at 8:00 PM ET. All responses must be submitted by this time. Late submissions are typically not accepted, so it is crucial to complete and submit your bid well in advance of the deadline.
Who this opportunity suits
This opportunity is specifically for small businesses that specialize in IT services, particularly help desk support and end-user technical assistance. Firms with experience in healthcare IT environments or government contracts may find this a good fit. The relevant category is healthcare IT support.
How to respond to this solicitation
To respond, you need to access the full details on the Hawaii Awards & Notices Data System (HANDS). First, click the "View original source" link to go to the agency's public bid postings. Once there, locate solicitation number B27000013 using the bid number or keywords from the title. Open the solicitation, review all documents, and follow the instructions provided for submission before the deadline.
Practical tips for preparing a competitive response
When preparing your response, ensure you thoroughly understand all requirements outlined in the solicitation documents. Clearly articulate your firm's experience and capabilities in providing IT help desk and support services. Highlight any specific expertise that aligns with the needs of a health department. Pay close attention to all submission instructions and deadlines to ensure your bid is compliant and submitted on time. Proofread all documents carefully to avoid errors.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Health; the original posting controls.