How to bid on Enterprise Service Management (ESM) Deployment for American Battle Monuments Commission

What the agency is buying

The American Battle Monuments Commission (ABMC) is seeking a contractor to deploy, configure, migrate, integrate, secure, train, launch, operate, and maintain Freshworks enterprise service management (ESM) products. This work supports IT service management, enterprise case management, authentication, intake, reporting, automation, audit logging, and access controls.

The project also involves phased expansion to ABMC departments and global sites. This solicitation is for services only; software licenses are not included. This is a good opportunity for firms specializing in Freshworks product implementation and support.

Key dates and deadlines

The solicitation was published on July 29, 2026. If you have questions about this opportunity, they must be submitted by 10:00 AM Eastern on August 5, 2026. All quotes are due by 10:00 AM Eastern on August 19, 2026. It is important to submit your response on time, as late submissions may not be considered.

Who this opportunity suits

This opportunity is suitable for technology firms with expertise in enterprise service management solutions, particularly those experienced with Freshworks products. The associated NAICS code is 541519, Other Computer Related Services, with a size standard of $34.0 million. There is no small business set-aside for this requirement, meaning both small and large businesses can compete.

Vendors should have a strong background in deploying, configuring, and maintaining complex IT service management systems, including integration, security, and user training.

How to respond

To access the solicitation, click “View original source” on the portal. If the first click takes you to the portal's homepage, click it again to go directly to the bid. You may need a free account to view all documents.

Questions and quotes must be emailed to [email protected] and [email protected]. Ensure the subject line of your emails is labeled "ABMCFY26_ESMDeployment" for proper identification.

Tips for a competitive response

Carefully review the "Proposal and Evaluation Instructions" attachment, as it outlines the specific criteria the ABMC will use to evaluate proposals. Tailor your response to directly address each point in the evaluation criteria.

Clearly demonstrate your firm's experience with Freshworks products and similar enterprise service management deployments. Highlight your capabilities in all required areas, including configuration, migration, integration, security, training, and ongoing maintenance. Provide concrete examples of past successes.

Ensure your SAM.gov registration is active and up-to-date, as this will satisfy the requirements for representations and certifications. Pay close attention to all terms and conditions, including those in FAR 52.212-4 and 52.212-5, and any additional requirements specified by the contracting officer.