Bid guide
How to bid on Enterprise Service Desk Tier One Support for the VA
What the VA is buying and why it matters
The Department of Veterans Affairs (VA) is seeking information to plan for Enterprise Service Desk (ESD) Tier One Support services. This is a Request for Information (RFI), not a request for bids or proposals. The VA is gathering details to understand the market and capabilities available for these services.
For vendors, this is an opportunity to show your expertise in providing IT support, especially with a focus on incorporating Artificial Intelligence (AI) and automation. Your response will help the VA shape future solicitations for these services.
Key dates and what happens at the deadline
This RFI was published on July 30, 2026. Responses are due by August 12, 2026, at 10:00 AM ET. All responses must be submitted by email.
Since this is an RFI, there will be no contract award or payment for your response. The VA will review the information provided to inform its planning for future procurements. Late submissions may not be considered.
Who this opportunity suits
This RFI is suitable for technology firms specializing in IT service desk operations, particularly those with capabilities in AI and automation for customer support. The North American Industry Classification System (NAICS) code for this requirement is 541512, Computer Systems Design Services, with a size standard of $34 million.
The VA is particularly interested in responses from Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran-Owned Small Businesses (VOSBs) that are certified by the Small Business Administration (SBA). Proof of SBA certification is required for these businesses.
How to respond
Responses are limited to 15 pages. The VA will not review any information beyond this limit. Generic capability statements and marketing materials are not allowed. Your response must specifically address the capabilities required in the draft Performance Work Statement (PWS).
Your submission must include company name, address, point of contact, phone, fax, email, business size and status (with SBA certification proof for VOSB/SDVOSB), NAICS codes, socioeconomic data, Unique Entity Identifier (UEI) Number, and existing contractual vehicles. You must also provide a summary of your technical capability, details on AI and automation integration, staffing models, pricing structure adjustments, a Rough Order of Magnitude (ROM) estimate, and corporate experience with specific examples. For SDVOSB/VOSB vendors, include your intent and ability to meet the set-aside requirements.
Practical tips for preparing a competitive response
Carefully read the draft PWS to ensure your response directly addresses each requirement. Since AI and automation are key themes, provide concrete examples of how your solutions would integrate into the VA's service desk operations, including how you would measure efficiency gains and handle escalations.
When providing your Rough Order of Magnitude (ROM), include clear assumptions for your projections, labor categories, hours, and any anticipated costs. If commercial pricing is available for any services, state that. For corporate experience, provide specific, verifiable examples with agency, point of contact, dollar value, and contract number. Ensure your response is concise and adheres strictly to the 15-page limit.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Veterans Affairs, Department of; the original posting controls.