Bid guide
How to bid on Customer Service Operations for Homeland Security
What Homeland Security is buying
The Department of Homeland Security (DHS) is seeking contractor support for the customer service operations of Immigration and Customs Enforcement (ICE)'s Office of Financial Management (OFM). This work involves providing operational, technical, and administrative support.
Key areas of support include the Customer Billing Model (CBM), various financial systems, and the preparation of monthly, quarterly, and annual deliverables. The goal is to help ICE/OFM operate efficiently and provide excellent customer service to DHS components, internal ICE customers, and ICE leadership, all while complying with relevant statutes, regulations, and policies. The detailed requirements are outlined in the Performance Work Statement.
Key dates and what happens at the deadline
This Request for Information (RFI) was published on August 04, 2026. The deadline for responses is September 01, 2026, at 12:00 PM ET. All submissions must be received by this time.
An RFI is typically used by an agency to gather information and assess market capabilities before issuing a formal solicitation. Your response helps the agency understand what solutions are available and how to best structure future requirements. Missing the deadline means your input will not be considered.
Who this opportunity suits
This opportunity is suitable for professional services firms with expertise in financial management operations, customer service support, and government compliance. Companies experienced in supporting federal agencies with their billing models, financial systems, and administrative tasks would be well-suited.
The RFI is categorized under professional services, indicating a need for specialized knowledge and experience in these areas.
How to access and respond
To view the original source of this opportunity on the portal, you will need to click the designated link. If the first click takes you to the portal's homepage, simply click the link again to go directly to the bid details.
You may need to create a free account on the portal to access all documents, though this is not always required for every bid. Once you have access, review all provided documents, especially the Performance Work Statement, to understand the full scope of the request.
Practical tips for preparing your response
When preparing your response to this RFI, focus on clearly demonstrating your firm's capabilities and relevant experience. Highlight specific examples of how you have provided operational, technical, and administrative support for financial customer service operations, especially within a government context.
Address how your firm can support complex systems like a Customer Billing Model and manage various financial systems. Clearly articulate your understanding of compliance requirements and your ability to deliver monthly, quarterly, and annual reports. Even though this is an RFI, a well-structured and informative response can position your company favorably for future solicitations.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Homeland Security, Department of; the original posting controls.