How to respond to the City of Seattle customer service system RFI

What Seattle is seeking

The City of Seattle is asking vendors for information about modern, secure, customer-focused portal solutions for Seattle City Light and Seattle Public Utilities customers. It wants to learn about available technology, architectures, implementation approaches, and capabilities.

This is an RFI, not a request for a proposal or a quotation. No contract will be awarded through it. Seattle may use the responses to shape a possible future RFP for both utilities.

Deadline and what it means

Responses are due November 6, 2026, at 3:00 AM ET. Submit through the City of Seattle procurement portal before that deadline.

Because this is an information request, a response provides input for the City’s planning; it does not result in a contract award.

Who this opportunity suits

This RFI is relevant to vendors that provide utility customer service systems or customer portal solutions. It may suit firms with experience in secure portal technology, system architecture, or implementation approaches for utility customers.

How to respond

Open the opportunity on OpenGov Procurement using the “View original source” link. The site may show a brief security check before the project page loads.

Sign in or create a free vendor account to access the opportunity, download plans, ask questions, join the planholders list, and submit a response. OpenGov sends addenda notices.

Prepare a useful RFI response

Describe your relevant customer portal capabilities clearly, including how your solution addresses security, customer needs, architecture, and implementation. Keep claims specific and explain how the capabilities apply to utility customers.

Use the RFI to share practical information that could help the City shape a future procurement. Review the available materials and addenda in OpenGov, check the submission instructions, and leave time to complete the portal submission before the deadline.