Bid guide
How to bid on Child Support State Disbursement Unit services for Florida Department of Revenue
What the agency is buying
The Florida Department of Revenue (REV) is looking for a vendor to manage its Child Support State Disbursement Unit (SDU) services. This includes a range of critical financial and customer service functions.
Specifically, the chosen firm will be responsible for receipt processing, handling exceptions, making bank deposits, processing disbursements, managing banking operations, reconciliation, and providing customer service related to child support payments. This is an opportunity for firms specializing in large-scale financial processing and customer support to partner with a state agency.
Key dates and deadlines
This Invitation to Negotiate (ITN) was published on March 12, 2026. The final deadline for submitting your response is October 01, 2026, at 3:00 PM ET. It is crucial to submit your proposal before this exact time.
The agency has already released Round 1 and Round 2 Questions and Answers documents, along with Addendum 1 and Addendum 2, indicating active communication and clarifications during the solicitation period. Keep an eye on the portal for any further updates.
Who this opportunity suits
This opportunity is suitable for firms with significant experience in financial services, payment processing, banking operations, and large-scale customer service. The Department will evaluate vendors based on prior relevant experience, the quality of personnel and resources, proposed service delivery methods, and contractual terms and pricing.
While the category is listed as transportation, the core services required are financial and customer support. Firms in these areas, particularly those with experience in government contracts or high-volume transaction processing, would be well-suited.
How to respond
To access the full solicitation documents and submit your response, you need to go to the MyFloridaMarketPlace Vendor Information Portal. The solicitation is identified as ITN 25/26-41.
You can view the posting publicly without needing an account. Once you have reviewed all the documents, including any addenda and Q&A, follow the specific instructions provided within the posting to submit your response before the deadline.
Tips for preparing a competitive response
When preparing your response, focus on clearly demonstrating your firm's relevant experience in managing complex financial transactions and providing robust customer service. Highlight your proposed methods for delivering these services efficiently and securely.
Pay close attention to the quality of personnel and resources you plan to dedicate to this project, as this is a key evaluation factor. Ensure your proposed contractual terms and pricing offer the best value to the Department. Thoroughly review all addenda and Q&A documents to ensure your proposal addresses any clarifications or updates from the agency.
See the live bid — deadline, agency details, and how to respond
Dates and requirements can change via addenda; always verify on the bid page and at the original source before responding.
View this bid on BiddingSimpleThis guide was prepared by BiddingSimple from the solicitation’s public posting. It is not official guidance from Department of Revenue (REV); the original posting controls.