How to bid on 22nd Century Call Center Services for the Illinois Secretary of State

What the agency is buying and why it matters

The Illinois Secretary of State's office is issuing a change order for call center services. This change order, valued at $106,730.33, is with 22nd Century Technologies and is intended to cover services through Fiscal Year 2026. Invoicing for these services is based on the number of calls handled. The original contract was established through Sourcewell cooperative contract 071321-CEN.

While this is a change order for an existing contract, it indicates an ongoing need for call center services within the agency. Vendors specializing in call center operations may find this information useful for understanding the agency's procurement patterns and potential future opportunities.

Key dates and what happens at the deadline

This notice was published on August 06, 2026. The deadline for responding to this solicitation is August 20, 2026, at 3:00 PM ET. All responses must be submitted before this time. Late submissions may not be considered.

Who this opportunity suits

This opportunity is primarily for professional services firms, specifically those with expertise in call center operations and customer service. Companies that have experience working under cooperative purchasing agreements, such as those through Sourcewell, may find this particularly relevant. The nature of the invoicing, per call, suggests a focus on high-volume service delivery.

How to respond

To access the full documents and instructions on how to respond, you need to visit BidBuy, the State of Illinois procurement portal. The solicitation number is 27-350SOS-SOS35-B-53607. You can view the bid's detail page and listed documents publicly without needing to sign in.

If you wish to submit a quote electronically, you will need to register a free vendor account on the BidBuy portal. Otherwise, follow the specific submission directions provided within the bid documents. Ensure your submission is completed before the stated deadline.

Practical tips for preparing a competitive response

When preparing your response, carefully review all instructions and requirements outlined in the solicitation documents. Pay close attention to any specific formatting or content guidelines. Even for a change order notice, understanding the agency's needs and how your services align is crucial.

Ensure that your submission is complete and accurate. Double-check all figures and ensure that any required forms are filled out correctly. Submitting a well-organized and error-free response demonstrates professionalism and attention to detail. If you have questions, contact the designated point of contact, Dave Littrell, at [email protected], well before the deadline to allow time for a response.