How to bid on live-agent visual interpretation for the MBTA

What the MBTA is buying

The Massachusetts Bay Transportation Authority is seeking a qualified provider for real-time visual interpretation and navigation support for blind and low-vision riders in rapid-transit environments. This is a professional-services RFP.

This opportunity may suit a firm with relevant visual interpretation and rider navigation experience. Review the full bid documents for the detailed requirements and quote instructions.

Key date and deadline

The RFP was published October 17, 2026. Quotes are due November 20, 2026, at 1:00 PM ET.

Plan to submit by the stated deadline and follow the bid’s submission directions. The provided information does not specify what happens after the deadline.

Who this opportunity may suit

Consider this RFP if your firm can provide real-time visual interpretation and navigation support for blind and low-vision riders in rapid-transit settings. Check the full documents to confirm the required qualifications and service details.

How to access and respond

Open the solicitation on COMMBUYS to view the full bid and download documents; neither step requires an account. To submit a quote electronically, register for a free COMMBUYS vendor account. Otherwise, follow the submission directions in the bid.

The solicitation is BD-27-1206-MBTA-MBTA-134558. The listed point of contact is Mellissa O'Connor at [email protected].

Prepare a clear, complete response

Read the full RFP and make a checklist of its requested forms, qualifications, service details, and submission instructions. Address each item directly and use the format requested in the bid.

Explain how your firm would provide the specified real-time interpretation and navigation support, using relevant experience and concrete examples. Leave time to review the completed response and confirm that it follows the bid’s submission directions before the deadline.